Enterprise-grade Service Management

From delivering exceptional services to your users, to freeing up your analysts to
work on more business-critical tasks, we have a solution that will work for you

Subscriptions Request Demo
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Our platform

We took what is best from both worlds, combined together it gave birth to SM Cloud

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  • Time proof
  • Easy to customize
  • Pink Verify
  • Leader of Magic Quadrant
  • Open for integrations
  • Self service/assets management
  • Modern user experience
  • Graphical workflow orchestration
  • Suitable not only for IT
  • Multi languages
  • No-code automation
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  • Secure
  • Reliable
  • Backups every few mins
  • Ability to scale on demand
  • Flexibility
  • Cost competitive
  • Customer support
  • Hybrid capability
  • Big data insights
  • Simple and reliable data storage
  • Keeping your data secure.

Our service delivery team

We are experienced and ready to support you

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Professional Services

We are a partner you can rely on to ensure the safety and superintendence of your IT Service Management. We will help you to meet the changing demands of your business, providing services and solutions to move beyond the image of IT to become innovative and open to the growth of your business.

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We Are Experienced

We provide professional services in IT Service Management for over 15 years.

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Strong Team

We have a very strong team of ITSM, which poses the knowledge and expertise gathered during hundreds of projects. We aim to be the best in a single area rather than mediocre in many.

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Professional Languages

We talk on ITIL, ISO 20000, ISO 9001, ISO 27001, Cobit, BMPN, UML, and many more other professional languages.

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Most Reliable

Our partners are the best and most reliable worldwide companies like Ivanti, Qualys, Microsoft.

Choose a subscription plan

We have three different plans for your daily operation needs. Take your business to the next level with incredible features

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Help
Desk
  • Dashboards & Reporting#
  • Incident Management #
  • Knowledge Management#
  • Mobile#
  • Self Service#
  • Service Catalog #
  • Survey#
  • Voice Automation (optional add-on) #
  • Workflow Automation#
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Service
Desk
  • Dashboards & Reporting#
  • Incident Management #
  • Knowledge Management#
  • Mobile#
  • Self Service#
  • Service Catalog #
  • Survey#
  • Voice Automation (optional add-on)#
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  • Change Management#
  • CMDB#
  • Configuration Management️#
  • Problem Management#
  • Service Level Management#
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Service
Manager
  • Dashboards & Reporting#
  • Incident Management #
  • Knowledge Management#
  • Mobile#
  • Self Service#
  • Service Catalog#
  • Survey#
  • Voice Automation (optional add-on)#
  • Workflow Automation#
  • Change Management#
  • CMDB#
  • Configuration Management️#
  • Problem Management#
  • Service Level Management#
  • Availability Management #
  • Event Management#
  • Financial Management#
  • Portfolio & Project Management#
  • Release Management#
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Our benefits

These are the reason why we think SM Cloud is what your organization needs

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It is cheaper

You save money, time, computing, and human resources. All you need is internet access.

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Avoid Unnecessary Costs

IT is too wide in our days to develop the expertise of proper level in all the areas, so why do not transfer part of the complexity to our team.

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Extra Value

With our Cloud services, you get an Enterprise-grade solution that you can customize and scale according to your growing demands.

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Custom Designed Plug-ins

Our custom designed plug-ins are free for all SM Cloud customers

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No License or Extra Fees

Predict your monthly costs. Choose one of our subscription plans, and you will always know the size of your monthly bill. No license or extra fees.

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Completely Safe

It is completely safe. Security plays a big role in our Cloud services. All your information is kept securely, no other tenants in the same environment, regular backups, and in the case of “Ooops, it happened,” your operations will be resumed with minimal downtime.

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Stay up to date

Our team will take care of all necessary systems, databases, and application updates.

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Multi Language Support

In case you are from the Baltics, you will receive support not only in the English language but in one of the Baltics languages as well.

Better service starts here

From global banks, private organizations, to local governments. We partner on their daily operations and they got something to say

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SM Cloud is same good old Ivanti, just better, with more functionalities, free of charge integrations with other soft tools and it is based on the cloud. For us, medium size enterprise, it is more acceptable to pay monthly fees instead of bunch of money at start. Plus, service SM Cloud is providing is at highest level, super fast and helpful.

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Uniwave

Merunas Jokubaukas - CEO

January 29, 2021

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At first our company was thinking to start working with Ivanti SM on-premise. After we calculated starting costs: license fees, server costs and administration fees we decided to move to cloud and save money. Now we just pay monthly subscription fees. We also got a bunch of free plug-ins that we use daily. Definitely recommend SM Cloud.

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Discontract

Gediminas Jankus - Managing Director

February 14, 2021

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Our company is using Ivanti Service Manager for a while now. In parallel, we are also working with other software tools like Zabbix and Jira. We really wanted those to communicate together. Once we found out about integrations custom designed by SM Cloud we just could not stand and wait, we had to try. Now we can focus better on our daily tasks and it saves us lots of energy and time.

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PeakDefence

Juris Puce - CEO

March 30, 2021

Contact Us Now

You've got questions, We've got answers. Our team is only fill-contact-form away, so feel free to contact and let us know how we can help you.

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Call Us

# +370 5 24 87361

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Lithuanian office

Nadruvos str. 24 Vilnius, Lithuania LT-06228

+370 5 24 87361 info@smcloud.eu
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Latvian office

Graudu str. 68A Riga, Latvia LV-1058

+371 29279037 info@smcloud.eu