Ivanti® plug-ins tailored to solve your business needs

From delivering exceptional services to your users, to freeing up your analysts to
work on more business-critical tasks, we have solutions that will work for you

Plug-ins Benefits
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Our plug-ins

We have custom designed plug-ins for your every day use.

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Zabbix

Zabbix integration with Ivanti Service Manager

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Jira Atlassian

Jira Atlassian integration with Ivanti Service Manager

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Mail Eater - End Users

Turns processes into smooth communication reducing amount of emails

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Mail Eater - Service Providers

Turns processes into smooth communication reducing amount of emails

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Survey

Allows to collect feedback about your services easier and faster.

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API/Email API

Helps to integrate Ivanti Service Manager with external systems via email

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Time Management

Manage time spent by your staff on tasks, incidents, requests directly on Ivanti SM

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Task Scheduler

Schedule automated creation of tasks so your staff would never forget it

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SMS

An alternative way to inform team members about critical events

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Our service delivery team

We are experienced and ready to support you

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Professional Services

We are a partner you can rely on to ensure the safety and superintendence of your IT Service Management. We will help you to meet the changing demands of your business, providing services and solutions to move beyond the image of IT to become innovative and open to the growth of your business.

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We Are Experienced

We provide professional services in IT Service Management for over 15 years.

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Strong Team

We have a very strong team of ITSM, which poses the knowledge and expertise gathered during hundreds of projects. We aim to be the best in a single area rather than mediocre in many.

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Professional Languages

We talk on ITIL, ISO 20000, ISO 9001, ISO 27001, Cobit, BMPN, UML, and many more other professional languages.

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Most Reliable

Our partners are the best and most reliable worldwide companies like Ivanti, Qualys, Microsoft.

Our Services

Irrespective of the size of your business, every organization is involved in IT service management in some way. Find out how to stay focused on your business with the help of SM Cloud provided IT Service Management services and the best features of plugins we offer.

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Process Design

Integrate the designed IT service management processes and afterward, if needed, automate them using adopted to your needs technology solutions, such as service desk, knowledge management, network and system management systems and others. This will ensure simple and effective IT service management in your organization.

The comprehensive capabilities of service management software can increase the quality of your services, prevent interruptions and lower costs – all while helping ensure that your services stay aligned with your business requirements and keeping your business users engaged with modern, accessible self-service.

We offer the visibility and control administrators need to manage and optimize service levels – while they reduce the cost and effort associated with network monitoring.

Endpoint Automation is designed to maximize the efficiency and responsiveness of all IT lifecycle management tasks across physical and virtual environments. Regardless of the complexity of your infrastructure, it helps IT to improve the quality of its computing services while helping to reduce operational costs, mitigate risk and increase productivity throughout your enterprise.

Process Implementation

Integrate the designed IT service management processes and afterward, if needed, automate them using adopted to your needs technology solutions, such as service desk, knowledge management, network and system management systems and others. This will ensure simple and effective IT service management in your organization.

The comprehensive capabilities of service management software can increase the quality of your services, prevent interruptions and lower costs – all while helping ensure that your services stay aligned with your business requirements and keeping your business users engaged with modern, accessible self-service.

We offer the visibility and control administrators need to manage and optimize service levels – while they reduce the cost and effort associated with network monitoring.

Endpoint Automation is designed to maximize the efficiency and responsiveness of all IT lifecycle management tasks across physical and virtual environments. Regardless of the complexity of your infrastructure, it helps IT to improve the quality of its computing services while helping to reduce operational costs, mitigate risk and increase productivity throughout your enterprise.

Process Development & Integration

Integrate the designed IT service management processes and afterward, if needed, automate them using adopted to your needs technology solutions, such as service desk, knowledge management, network and system management systems and others. This will ensure simple and effective IT service management in your organization.

The comprehensive capabilities of service management software can increase the quality of your services, prevent interruptions and lower costs – all while helping ensure that your services stay aligned with your business requirements and keeping your business users engaged with modern, accessible self-service.

We offer the visibility and control administrators need to manage and optimize service levels – while they reduce the cost and effort associated with network monitoring.

Endpoint Automation is designed to maximize the efficiency and responsiveness of all IT lifecycle management tasks across physical and virtual environments. Regardless of the complexity of your infrastructure, it helps IT to improve the quality of its computing services while helping to reduce operational costs, mitigate risk and increase productivity throughout your enterprise.

Our benefits

These are the reason why we think SM Cloud is what your organization needs

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It is cheaper

You save money, time, computing, and human resources. It is cheaper than DIY integrations.

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Avoid Unnecessary Costs

IT is too wide in our days to develop the expertise of proper level in all the areas, so why do not transfer part of the complexity to our team.

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Improved Productivity

Instead of manually duplicating data from one tool to another and waiting for information to be received, employees can spend time on crucial tasks.

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Custom Designed Plug-ins

We custom designed plug-ins based on our customers demand and more than 15 years experience in ITSM.

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It really works!

We have many clients that are using our integrations for years now and they can not be happier choosing our integrations.

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Completely Safe

It is completely safe. Security plays a big role in our ITSM services. All your information is kept securely and with regular backups.

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Stay up to date

Our team will take care of all necessary systems, databases, and application updates.

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Multi Language Support

In case you are from the Baltics, you will receive support not only in the English language but in one of the Baltics languages as well.

Better service starts here

From global banks, private organizations, to local governments. We partner on their daily operations and they got something to say

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It was a very pleasant accident we came to SM Cloud. First we purchased several plug-ins from them, that worked perfectly and saved us lots of time. Then we asked them to design our IT processes and do some additional service management works. Now they are our most trusted service supplier.

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Uniwave

Merunas Jokubaukas - CEO

January 29, 2021

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We are clients of SM Cloud for years now and we are really happy. Service they are providing is at highest level, super fast and helpful. To make our daily life easier we are using many of theirs custom designed plug-ins. It helps a lot so we do not have to enter data manualy on many different systems. Jira plug-in is a life saver.

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Discontract

Gediminas Jankus - Managing Director

February 14, 2021

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Our company is using Ivanti Service Manager for a while now. In parallel, we are also working with other software tools like Zabbix and Jira. We really wanted those to communicate together. Once we found out about integrations custom designed by SM Cloud we just could not stand and wait, we had to try. Now we can focus better on our daily tasks and it saves us lots of energy and time.

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PeakDefence

Juris Puce - CEO

March 30, 2021

Contact Us Now

You've got questions, We've got answers. Our team is only fill-contact-form away, so feel free to contact and let us know how we can help you.

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Call Us

# +370 5 24 87361

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Lithuanian office

Nadruvos str. 24 Vilnius, Lithuania LT-06228

+370 5 24 87361 info@smcloud.eu
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Latvian office

Graudu str. 68A Riga, Latvia LV-1058

+371 29279037 info@smcloud.eu