Turns processes into smooth communication reducing amount of emails
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Turns processes into smooth communication reducing amount of emails
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Helps to integrate Ivanti Service Manager with external systems via email
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Manage time spent by your staff on tasks, incidents, requests directly on Ivanti SM
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Schedule automated creation of tasks so your staff would never forget it
Watch on YoutubeWe are experienced and ready to support you
We are a partner you can rely on to ensure the safety and superintendence of your IT Service Management. We will help you to meet the changing demands of your business, providing services and solutions to move beyond the image of IT to become innovative and open to the growth of your business.
We provide professional services in IT Service Management for over 15 years.
We have a very strong team of ITSM, which poses the knowledge and expertise gathered during hundreds of projects. We aim to be the best in a single area rather than mediocre in many.
We talk on ITIL, ISO 20000, ISO 9001, ISO 27001, Cobit, BMPN, UML, and many more other professional languages.
Our partners are the best and most reliable worldwide companies like Ivanti, Qualys, Microsoft.
It all starts with a need to optimize IT management processes. In this day and age mostly all modern companies are IT companies. And IT must be managed as any other business area using modern, proven and effective management practices and standards. This realization usually drives our customers to optimize and make their IT management effective.
So where to start? With all available IT management tools, standards, frameworks and approaches to IT management it might be overwhelming for even experienced IT managers to choose the right path. This is where Synergy team can help.
While planning and designing IT management processes our suggestion is quite pragmatic:
- Identify „painfull“ areas in IT management
- Plan on iterative corrections with quick wins
- Use common sense while choosing requirements from various frameworks or standards
- Base changes to IT management on what is readily available to you (tools, practices and processes)
- Exhaust experience of your friendly consultant
- Do not rush with changes in organization
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When you have identified painful areas, planned on their mitigation and designed necessary IT management processes, it is time to implement them. This is where ITSM tools come in handy. There is various commercial off-the-shelf software available and you can even build your own tool for IT management. In any case, do research before choosing a tool. They all have their strengths and weaknesses, and we suggest using reputable market analysis reviews (e.g. Gartner Magic Quadrant for ITSM), for making your decisions.
While implementing IT management processes our suggestion is quite pragmatic:
- Make a decision on ITSM tool to be used before doing any IT process design
- Implement processes in iterative manner. No big bags!
- Do not try to solve unconfirmed, “might be” problems
- Do not try to automate exceptions or unstandardized activities.
- Plan enough „getting used to new things“ time between separate process implementations
- Do not rush with changes in organization
Since no process implementation will ever solve every single current or future issue, you need to plan for development of implemented IT management process and implementation of new ones.
This is a phase in which IT management processes area finetuned and activities automated.
While maintaining and developing IT management processes our suggestion is quite pragmatic:
- Having an active ITSM tool or IT process owner, ensures that needed changes are identified, communicated and implemented
- Before automating any are of the process, master it in manual mode
- Do not try to automate exceptions or unstandardized activities
- Ensure constant best work practice communication between personnel
These are the reason why we think SM Cloud is what your organization needs
You save money, time, computing, and human resources. It is cheaper than DIY integrations.
IT is too wide in our days to develop the expertise of proper level in all the areas, so why do not transfer part of the complexity to our team.
Instead of manually duplicating data from one tool to another and waiting for information to be received, employees can spend time on crucial tasks.
We custom-designed plug-ins based on our customer's demand and more than 15 years of experience in ITSM.
We have many clients that are using our integrations for years now and they can not be happier choosing our integrations.
It is completely safe. Security plays a big role in our ITSM services. All your information is kept securely and with regular backups.
Our team will take care of all necessary systems, databases, and application updates.
In case you are from the Baltics, you will receive support not only in the English language but in one of the Baltics languages as well.
From global banks, private organizations, to local governments. We partner on their daily operations and they got something to say
It was a very pleasant accident we came to SM Cloud. First we purchased several plug-ins from them, that worked perfectly and saved us lots of time. Then we asked them to design our IT processes and do some additional service management works. Now they are our most trusted service supplier.
Merunas Jokubaukas - CEO
January 29, 2021
We are clients of SM Cloud for years now and we are really happy. Service they are providing is at highest level, super fast and helpful. To make our daily life easier we are using many of theirs custom designed plug-ins. It helps a lot so we do not have to enter data manualy on many different systems. Jira plug-in is a life saver.
Gediminas Jankus - Managing Director
February 14, 2021
Our company is using Ivanti Service Manager for a while now. In parallel, we are also working with other software tools like Zabbix and Jira. We really wanted those to communicate together. Once we found out about integrations custom designed by SM Cloud we just could not stand and wait, we had to try. Now we can focus better on our daily tasks and it saves us lots of energy and time.
Juris Puce - CEO
March 30, 2021
You've got questions, We've got answers. Our team is only fill-contact-form away, so feel free to contact and let us know how we can help you.
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